SUPPORT
Application support
In addition to supporting the standard SAP software at our system house customers, we are also happy to provide application support for your company.
Despite training, support and change management as part of a software implementation, your employees often have questions about how to use SAP business processes and applications. Often, your company cannot answer these questions itself for capacity reasons or due to a lack of know-how – especially when it comes to optimization options.
ng und Changemanagement im Rahmen einer Softwareeinführung haben Ihre Mitarbeiter häufig Fragen zur Nutzung der SAP-Geschäftsprozesse und -Anwendungen. Häufig kann Ihr Unternehmen diese Fragen aus Kapazitätsgründen oder aufgrund von fehlendem Know-how nicht selbst beantworten – gerade, wenn es um Optimierungsmöglichkeiten geht.
Our application support can cover precisely these topics and is often set up as 2nd or 3rd level support to complement your company’s 1st level support. In this case, we agree on individual service level agreements (SLAs) with you, in which, among other things, levels, response times and availability are defined.
For this purpose, during a Go-Live or in a separate know-how transfer, we make sure that we get to know your individual processes and settings, and based on this, a documentation of your application is created.
Services
Support
HPC.Support.Center
HPC has been a VAR of SAP for more than 15 years. The HPC Support Centre has repeatedly achieved PCOE certification and customer surveys on our support services achieve top scores in the process.
read moreSAP Solution Manager
Thanks to our implementation solution, we cost-effectively adapt SAP Solution Manager to your exact requirements. This saves time and money. If you have any questions, we are the ideal contact.
read moreAnwendungssupport
In addition to supporting the standard SAP software at our system house customers, we are happy to take over application support for your company and agree individual SLAs with you.
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