SuPPORT

Application support

In addition to supporting the standard SAP software at our system house customers, we are also happy to provide application support for your company.

Despite training, support and change management as part of a software implementation, your employees often have questions about how to use SAP business processes and applications. Often, your company cannot answer these questions itself for capacity reasons or due to a lack of know-how – especially when it comes to optimization options.

Our application support can cover precisely these topics and is often set up as 2nd or 3rd level support to complement your company’s 1st level support. In this case, we agree on individual service level agreements (SLAs) with you, in which, among other things, levels, response times and availability are defined.

For this purpose, during a Go-Live or in a separate know-how transfer, we make sure that we get to know your individual processes and settings, and based on this, a documentation of your application is created.
Services

Support

Contact person.

CHRISTIAN POLIWODA

Support

T +49 621 460 840

Leistungen

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HPC ist SAP-Beratungshaus der ersten Stunde mit Sitz in der Mannheimer Eastsite. Als Dienstleister projektieren und gestalten wir hochwertige Unternehmenslösungen im Bereich Logistik und Supply Chain. Hierbei konzentrieren wir uns auf die Intralogistik, mobile Anwendungen, Produktion, Roll-out von SAP-Templates sowie auf SAP ERP-Kompletteinführungen.